FAQs

Frequently Asked Questions (FAQs)

🛒 ORDERING

How do I place my order?
Simply select your preferred size and style on the product page, click the “Add to Cart” button, and follow the checkout steps to complete your purchase.
Once your order is confirmed, we will process it and send you a confirmation email with tracking information once it ships.

How long will it take to ship my order?
Our standard order processing and shipping time is 7 to 15 business days, depending on the product and delivery location.

Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of purchase. After this period, we may not be able to accommodate modifications. Please contact our support team at support@balanoxs.com as soon as possible.

📦 SHIPPING & TRACKING

My tracking number isn’t working — what should I do?
Tracking numbers can take 3–5 business days to update in the carrier’s system. If your tracking number still shows no activity after several days, please try the following:

  • Wait a bit longer and refresh the tracking page.

  • Check with the carrier for updates.

  • If the issue persists, contact our support team for assistance.

I need help with a late order.
If your order hasn’t arrived within 15 business days (domestic) or 20 business days (international) from the shipping date, please reach out to us at support@balanoxs.com and we’ll investigate the issue for you.

💳 PAYMENT

What payment methods do you accept?
We accept all major payment options, including:

  • Visa

  • Mastercard

  • PayPal

When will my card be charged?
Your payment method will be charged immediately after you place your order and receive confirmation.

Is my personal and payment information secure?
Yes — protecting your privacy is our top priority.
We use Secure Socket Layer (SSL) encryption to ensure your information is transmitted securely.
We do not store your credit card details after payment has been processed.

📩 STILL HAVE QUESTIONS?

If your question wasn’t answered above, feel free to contact us anytime:

📧 Email: support@balanoxs.com
📍 Address: 13301 Jasperson Way, Westminster, California, 92683, United States
🕐 Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST)